Terms and Conditions
Terms and Conditions:
Online store Muulin.ee/Muulin.com which is owned by Flaxline Tekstiil OÜ (Registration number: 11153907, Address: Alajaama 8, 11314 Tallinn, Estonia) from now on ‘service provider’ and webshop user from now on ‘’customer’’ have agreed on the following terms and conditions (‘’Terms’’).
1) General Terms:
1.1) Muulin.ee/Muulin.com is an online store through which the service provider is able to sell products to the customer.
1.2) In their relations the two parties ( the service provider and the customer) are guided by the Laws of the Estonian Republic and the terms and conditions of the webshop.
1.3) The service provider has the right to make changes to the terms and conditions of the webshop at any point in time, without any prior notice to the customer.
1.4) The customer is obligated to read and understand the terms and conditions.
1.5) By clicking on the box (”accept terms and conditions”) when purchasing, that means the customer has read, understood and accepts the terms.
2) Products and the ordering process
2.1) The products displayed in the online store are available for purchase or order.
2.2) The customer will receive a confirmation email about the purchase and all the additional information.
2.3) If the products are sold out and the order cannot be filled then the service provider will notify the customer of this situation and offer an alternative delivery date or a replacement product, that has the same quality and value.
2.4) If the customer is not satisfied with the alternative, then the service provider will reimburse the full amount to the customer. The money will be refunded to the same account it was received from.
2.5) The product pictures are illustrative and may differ from the real product.
2.6) The product descriptions may have unintentional errors for which the service provider is not legally responsible. All possible will be done by the service provider to keep mistakes from happening.
2.7) The products are handmade from natural materials, so the sizes and colors may have slight differences from the pictures and descriptions.
2.8) The customer confirms that he/she is at least 16 years old.
2.9) The customer confirms that he/she has entered the correct personal information (name, surname, phone number, address, email) needed to complete the order.
3.10) The service provider is not responsible for any issues with the shipping, coming from incorrect entries of personal information by the customer.
3.11) The sale is concluded at the moment when the full amount has been transferred to the service providers account.
3.12) Before the sale is concluded, the products are visible and available for purchase to other customers.
3.13) Ordering process:
Find products that you like and press the button ‘’Select options’’.
Choose the correct size and press ‘’Add to cart’’.
The products are added to the shopping cart, check the cart by pressing ‘’View cart’’.
If everything is correct press ‘’proceed to checkout’’
Enter needed details, choose a payment method and press ‘’Place order’’.
The sales contract is concluded at the moment when the full amount has been transferred to the service providers account.
If the product is out of stock You can place the order by contacting us, we will complete it as soon as possible.
3.14) After the sale is concluded, the customer will get a verification email with all the details of the purchase.
3.15) The payment methods are: banklinks (Swedbank, Nordea, LHV, SEB), credit cards or PayPal.
3.1) All the prices shown in the online store are in Euros and include VAT (Value Added Tax).
3.2) The service provider has the right to make changes in the pricing of the products at any time. If a customer has concluded an order and the prices have been changed after that, then the service provider will deliver the order with the price effective at the time when the order is concluded.
4.1) The shipping methods are specific to the country the delivery will be made to.
4.2) Shipping methods and delivery time:
-Estonia – Omniva parcel machine/Courier; Itella parcel machine/Courier or local pickup (up to 5 business days)
-Latvia; Lithuania – Omniva parcel machine / Courier (up to 5 business days)
-Finland – Itella parcel machine (up to 5 business days)
-Rest of world – Omniva Courier (Europe: up to 15 business days / Outside Europe up to 21 business days)
4.3) If choosing local pickup as the shipping method, we kindly ask the customer to contact us: +372 55585747 and agree on the time of pickup. The pickup can be made on the address: Alajaama 8, 11314 Tallinn, Estonia (opening hours: Monday to Friday 10.00-17.00).
5.1) The customer has the right to return the goods for 14 days from the date of delivery. The products have to be returned to the service provider within 14 days since the date of filling out the refund application.
5.2) The returned products have to be unused, with all the labels and original packaging. If the product or the package have been damaged then the customer loses the right to refunds.
5.3) To refund the products the customer has to fill out the refund application: https://muulin.ee/en/info/refunding/
5.4) If the product has been returned correctly, then the service provider will refund the full amount to the customer as soon as possible, but no later than in 14 days from the date of getting the returned product.
5.5) The money will be refunded to the same account it was received from.
5.6) The shipping cost of returning the product will be covered by the customer. If the service provider has sent out the wrong product, then the cost of shipping will be covered by the service provider.
6.1) Muulin.com/Muulin.ee has a 2-year complaint policy.
6.2) If the product has defects, then the customer is obliged to notify the service provider within 2 months from the date of delivery.
6.3) If the product does not meet the conditions, then the customer has the right to ask for product exchange or repairs. If both exchange or repairs are not possible then the customer has the right to ask for a refund.
6.4) In the first 6 months the cost of returning the product will be covered by the service provider. For the rest 18 months, the cost will be covered by the customer.
6.5) If the product has a defect, then the customer has to notify the service provider by email: [email protected]/en.
The email has to contain the personal data of the customer, order number, explanation and a picture of the defect.
6.6) The complaint will be answered as soon as possible but no longer than in 15 days.
6.7) The basis for a complaint is a defected product. If the defect has occurred by the fault of the customer (wrong usage or care), then there is no basis for a complaint.
6.8) If there is a defect and the customer has returned the product to the service provider, it will be inspected and further information will be given to the customer.
7.1) The customer allows the service provider to handle his/her personal information. All information will be handled with most care and protected from third parties.
7.2) The personal information consists of name, address, phone number, email address, sale information and can be changed or deleted by request of the customer (by sending an email to: [email protected]/en).
7.3) Personal information that is needed for shipping will be sent to the shipping company.
7.4) The customer allows the service provider to send offers and marketing information to him/her.
8) Force Majeure:
8.1) In case of Force Majeure, the service providers obligations are procrastinated.
8.2) The contract between the customer and the service provider can in such cases be partially or fully terminated.
8.3) A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
8.4) The service provider will under such circumstances do everything that can be done to solve the matter for the customer as soon and entirely as possible.