Refund policy

Changed your mind? That's alright. You have 14 days from the day your order arrives to send it back.

Getting started

How to start a return

Write to us at info@muulin.ee with your order number, the item(s) you'd like to return, and a short reason. We'll take it from there.

• Let us know within 14 days of receiving your order.
• Send the items back within 14 days of telling us.

Condition

How the items should come back

Try things on the way you would in a shop, that's exactly what the 14 days are for. To be refunded, items need to reach us unworn and unwashed, with their tags on, undamaged, and in their original packaging.

Pieces that have been worn, washed, or had their tags removed can no longer be returned.

Refund

Your refund

Once your return reaches us in good order, we refund the full price of the products within 14 days (usually in 1 to 2 days), to the same account you paid from.

Exchange

Want a different size or colour?

Happy to swap, and the exchange is free for you: both sending the item back and receiving the new one. Write to info@muulin.ee and we'll arrange it.

Sets

A few words about sets

Sets are priced as a set, with a discount of up to 15%, so they come back as a set too. If you decide to keep one piece and return the other, the set discount no longer applies: we deduct the full individual price of the piece you keep and refund the remainder.

You're also welcome to exchange one or both pieces of a set, just ask.

Omniva

Returning through an Omniva parcel locker

1. Choose “Return a parcel” on the screen.
2. Enter the return code you received by SMS, or the original parcel code, and follow the steps on the screen.
3. Place the parcel with its old label in the locker that opens and close the door. The courier adds the return address card.

SmartPosti

Returning through SmartPosti

1. Write the shipping code we emailed you on the parcel. The code has at least 6 characters.
2. Take the parcel to any SmartPosti parcel locker with a screen.
3. Choose “Send a parcel”, then “Sending with a shipping code”. Enter the code, choose the locker size, place the parcel inside and close the door.

Contact

Where to send your return